Micro Saint® Sharp Website – Support
For technical support or questions about Micro Saint Sharp, please contact us at:
One year of unlimited technical support and one year of software updates is included with your purchase of Micro Saint Sharp software. An extended maintenance program is available, to ensure you always have the latest updates and enhancements.
Our technical support staff has extensive experience in computer simulation and modeling. We provide one year of technical support with every purchase of Micro Saint Sharp. However, if you are looking for a total solution, our consulting services are your most valuable resource. Our trained simulation experts are here to help when you need it.
Updates for Current Customers
To download the latest Micro Saint Sharp updates and documentation, click the “Sign in” link at the bottom right of any page on this website, or click here. If you do not have a login account, please contact Micro Saint Sharp technical support.
Tips and Insights
To some extent, the data that you will need to have in order to build your Micro Saint Sharp model will be dependent on the particular process you are modeling. However, the following list is a guideline that you can use to help plan what data is required prior to building your model.
- Individual activities in the process
- Sequencing of activities in the process
- Arrival rates for entities entering the process
- Activity timing parameters (distribution type, mean time, standard deviation)
- Branching conditions (multiple – under what conditions, probabilistic – probabilities for each path, tactical – rules for each possible path)
- Resource requirements for each activity
- Other constraints
- Data collection input values (salaries, cost per activity, etc.)
The input data required can be obtained from analysis of existing data, videotape analysis, questionnaires, process flow charts, manpower requirements and schedules, and/or subject matter expertise. The better the data the more accurate the model will be. The data collected can then be used to determine the time distribution type (normal, gamma, poisson, lognormal, etc) and distribution parameters (mean, standard deviation) that can be input directly into the simulation model.
The process tasks, times, and resource requirements will become task nodes in Micro Saint Sharp. The task network diagram is meant to represent the tasks and flow of your process. You add tasks by clicking on the task image in the palette window and dragging it to the Task Network Diagram window. To connect the tasks to show the proper flow, you click on the diamond at the right hand side of the task and drag it to the task you want to connect to.
Once the flow chart of your process has been laid out, the rest of the details about your model can be defined. Double clicking on a task will open a window so you can enter data about the task. This is the task description window. This window allows you to specify all the information about how your task will be performed. The resource constraints will be represented by variables and transfer/sequence rules will be represented by Micro Saint Sharp’s logical expressions.
When the model is executed, the output data will be collected in Micro Saint Sharp results files called snapshots. Micro Saint Sharp stores the collected snapshot data so that it can be imported into any spreadsheet or word processing application for further manipulation.
In every manufacturing organization, the pressure of finding ways to reduce costs while improving throughput and quality is endless. Large and small companies have successfully used Micro Saint to decrease cycle time, decrease work-in-progress, increase throughput, and choose alternatives for capacity planning. Micro Saint Sharp has also been used to redesign existing factories and aid in the design of new facilities.
The applications of Micro Saint Sharp are broad in the field of Human Factors and Ergonomics. Micro Saint Sharp can be used to look at human workload, workplace design, and integrated human-system performance for practically any application in which people are involved. Systems designed for people to operate are getting more and more complex; Micro Saint Sharp can help answer questions associated with what tasks might be required, what the workload will be for the operator, and how best to reduce that workload to optimize system performance.
Doing more with less is a familiar theme in the military. Micro Saint Sharp can help determine where the potential for cost savings can be made in reducing manning levels or automating certain procedures. For example, Micro Saint Sharp simulation models can demonstrate what happens to overall performance when you use fewer people on an aircraft or a ship.
Health care costs are at an all-time high, and continue to rise dramatically. Using Micro Saint Sharp, a health care analyst can model the process of their facility and look at “What if” scenarios before any decisions are made. For example, models can be built that simulate whether to add a new hospital wing, rearrange how patients and staff move around each floor or make adjustments to the staffing level of doctors and nurses. http://www.hospitalsimulation.info.